These agreements are useful for meeting customer expectations and, most importantly, for defining and determining situations in which the contractor is not responsible for performance concerns arising from the customer`s objective. Describe the services provided. Please provide an accurate and precise description of what the service provider will do during the term of the agreement. The more detailed your description, the less likely it is that there will be misunderstandings later. When determining and assigning roles to different performance metrics, the service contract should also have a plan that addresses the challenges of providing the service. More importantly, what happens in the event of a breach of contract? The specificity of a service contract, in particular the definition of its scope, must be unique and measurable in each segment in which it is applied. . . .